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Kyndryl, the world’s largest IT infrastructure consultancy, is launching a service that uses partner-developed AI models to automate companies’ help desk operations.

Kyndryl operated as a unit of enterprise technology behemoth IBM until a corporate spinout in 2021. It brought over 87,000 employees from IBM as well as $16 billion worth of contracts with large enterprises. It’s those large enterprises the company is targeting with Kyndryl Interactive AI for Service Desk, the new AI-powered addition to its services portfolio.

The offering allows companies to have Kyndryl professionals manage their internal help desks. When a firm’s employees have an issue with their workstation or a question about a new business application, the consultancy can provide the needed clarification. Kyndryl also plans to handle more complex troubleshooting tasks for clients.

AI comes into the picture because technical support tickets tend to repeat themselves quite often, especially when it complex to simpler technical issues. Kyndryl’s new service includes an AI-driven assistant that can answer simpler questions automatically to free up the help desk for more pressing work.

A notable detail is that the service is powered by AI not from one of the well-known startup vendors but rather Interactions, a relatively low-profile firm based out of Massachusetts. Its technology seems to be up to the task: Kyndryl says that its AI can automatically handle as many as 70% of the requests that workers send to a company’s help desk.

Kyndryl executive Dennis Perpetua remarked in a prepared statement that “these AI-enabled improvements enable customers to realize potential cost savings and greater insights that can lead to better business results and higher end-user satisfaction.”

When employees need help from a human, Kyndryl’s AI-powered assistant can redirect them to a help desk representative with relevant know-how. The consulting giant provides a videoconferencing environment that allows users to directly interact with its support professionals. Kyndryl promises to help clients fix technical issues that might take them weeks to resolve on their own in a few hours, which mitigates the impact on employees’ productivity.

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