Interview: Diving into contact center consulting with Northridge Group CEO Joni Arison
Google’s cloud infrastructure business has what's known as a follow-the-sun approach to customer support. If an enterprise client calls in about a crashed server cluster,...
Dentsu expands consulting portfolio with new retail media offering
Japan’s Dentsu, one of the largest names in the marketing services market, has a new consulting offering it calls Smarter Media. The pitch is that...
Advania expands UK presence with CCS Media acquisition
Advania, one of the largest IT consultancies in northern Europe, is buying a rival called CCS Media to grow its UK presence. The companies didn’t...
Adecco Group turns to Salesforce services for AI boost
Adecco Group, a major staffing company, has detailed an internal initiative designed to enhance its AI and data management infrastructure. The project will revolve around...
KPMG Australia picks up IT and financial consultancy Chartertech
KPMG’s Australian member firm has announced plans to buy Chartertech, a local competitor with about 140 employees. The deal’s value was not disclosed. Canberra-based Chartertech...
Asymbl grows its software portfolio with AI-powered recruiting tool
Salesforce’s machine learning investments are driving changes in its partner network, where a growing number of vendors are building AI-powered extensions to the cloud giant’s...
Richardson acquires Challenger in PE-backed sales training tie-up
When a professional services company is bought by a private equity firm, more acquisitions usually follow. The idea is to purchase other businesses with complementary...
Deloitte inks partnership with software integration provider Workato
Big Four firm Deloitte has inked a partnership with Workato, a venture-backed supplier of iPaaS software. The term iPaaS covers software tools that link together...
A Salesforce RLM consulting ecosystem takes shape
When Salesforce unveils a new product at one of its frequent customer events, it musters an array of consulting partners to help customers implement the...
Protiviti and Workday sign professional services partnership
Protiviti is teaming up with Workday to help enterprises implement the latter company’s popular workforce management and accounting software. Protiviti is the IT consulting arm...