CDW is launching a set of professional services that will help clients adopt Moveworks’ namesake work automation platform.

The simplest part of building a supercomputer is buying the hardware. Companies can source practically all the necessary equipment from HPE, which sells pre-packaged supercomputer modules that include chips, cooling equipment and network gear. More everyday data center projects, by contrast, usually require firms to source hardware from multiple suppliers. That can add a lot of complexity to the procurement process.

CDW streamlines the workflow for its customers. The firm, which ranks as one of the world’s largest IT resellers, enables companies to buy multiple vendors’ products in one place. It can also bundle those products with professional services. CDW logged about $22.4 billion in net revenue last year.

Moveworks, the focus of the company’s new consulting services, is a cloud-based AI platform that was acquired by ServiceNow last year. It started out as a tool for automating IT support tasks. A built-in chatbot helps employees with technical chores such as fixing printer issues. Additionally, a feature called the Knowledge Studio can automatically add troubleshooting guides to a company’s internal knowledge base. 

Over the years, Moveworks expanded its focus to other use cases. The platform can now automate business tasks such as updating CRM records and generating revenue forecasts. But while the software is designed to make employees’ work simpler, the initial setup process is often far from easy. The task encompasses details such as building custom integrations with third-party cloud applications and defining user access permissions. 

CDW’s new consulting services are designed to ease Moveworks implementation projects. At the start of a client engagement, the firm puts together a plan for deploying the platform. Its engineers then handle the hands-on implementation work. After a client’s Moveworks environment is up and running, CDW can lend a hand with ongoing maintenance. The firm positions its services as a more efficient alternative to deploying Moveworks manually. 

“By combining Moveworks’ AI capabilities with CDW’s ability to optimize licensing costs and deliver accelerated time to value through proven implementation, integration, and optimization services, organizations can drive faster productivity gains, increase self-service adoption, and realize measurable business outcomes sooner,” Jim D’Antonio, the vice president and practice lead of intelligent platforms at CDW, told Boardroom Insight.

CDW says that it’s one of the first companies to have inked such a partnership with Moveworks. The launch of the consulting services comes about a year after it rolled out the platform internally. According to CDW, the lessons gleaned from that deployment will inform its work with clients.

“CDW’s confidence in Moveworks is rooted in our own experience,” D’Antonio explained. “Over the past year, it has supported more than 311,000 employee interactions, achieved a 90% successful interaction rate, maintained a 4.3/5 satisfaction score, and served more than 15,000 active users.”

CDW expects its experience with the platform to not only streamline client engagements but also give it a competitive edge. “This firsthand experience gives CDW a unique advantage,” D’Antonio said. “We not only implemented AI, but successfully adopted, governed, and scaled it within our own environment. As a result, we understand the challenges of moving AI from pilot programs to enterprise-wide adoption and can help customers measure outcomes and identify new opportunities for AI driven automation.”

Image courtesy of CDW